Privacy Policy

1.1 Buildgear Nigeria Limited, herein referred to as "Buildgear", "we", "our" or "us", is committed to protecting the privacy, confidentiality and security of personal information entrusted to us by our customers, suppliers, business partners, website users and other stakeholders.

1.3 This Privacy Policy is intended to comply with applicable data protection laws in Nigeria, including the Nigeria Data Protection Act, 2023, and other applicable legal requirements.

1.4 By accessing our website, placing orders, communicating with us or using our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

For the purposes of this Privacy Policy:

Personal Information means any information relating to an identified or identifiable individual.

Processing includes collection, recording, storage, organisation, retrieval, use, disclosure, transmission, deletion or destruction of personal information.

Customermeans any person who purchases products from Buildgear or interacts with Buildgear's services.

We may collect information:

1. Directly from customers
2. Through our website and online store
3. Through customer service interactions
4. Through social media engagements
5. Through cookies and analytics tools
6. Through third-party payment processors
7. Through delivery and logistics providers
8. Through lawful business and commercial interactions

Buildgear may process personal information for the following purposes:

1. Processing orders
2. Delivering products
3. Providing customer support
4. Processing payments
5. Managing returns, refunds and warranty claims
6. Responding to enquiries
7. Improving products and services
8. Website administration
9. Marketing and promotional activities
10. Fraud prevention and security monitoring
11. Compliance with legal and regulatory obligations
12. Record keeping and business administration
13. Dispute resolution and enforcement of contractual rights

Where required by applicable law, Buildgear may process personal information based on one or more of the following lawful grounds:

1. Consent of the individual
2. Performance of a contract
3. Compliance with legal obligations
4. Protection of legitimate business interests
5. Establishment, exercise or defence of legal claims
6. Any other lawful basis recognised under applicable law

7.1 Buildgear does not sell customer personal information.

7.4 All third parties receiving personal information are expected to implement appropriate safeguards to protect such information.

8.2 While Buildgear strives to protect personal information, no electronic system or internet transmission can be guaranteed to be completely secure.

8.3 Customers are encouraged to maintain the confidentiality of account credentials and take appropriate security precautions.

9.2 Customers may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting Buildgear directly.

9.3 Opting out of marketing communications shall not affect service-related communications necessary for order fulfilment or account administration.

10.2 Users may manage cookie preferences through browser settings.

10.3 Disabling cookies may affect certain website functionalities.

11.2 Upon expiration of applicable retention periods, personal information may be securely deleted, anonymised or destroyed.

Subject to applicable law, customers may have the right to:

1. Request access to personal information
2. Request correction of inaccurate information
3. Request deletion of personal information where legally permissible
4. Object to certain forms of processing
5. Withdraw consent where processing is based on consent
6. Request restriction of processing
7. Lodge complaints with relevant regulatory authorities

12.2 Requests may be submitted through Buildgear's customer service channels.

12.3 Buildgear reserves the right to verify the identity of any person making a data request before responding.

13.1 Buildgear's website may contain links to third-party websites or services.

13.2 Buildgear is not responsible for the privacy practices, content or security measures of third-party websites.

13.3 Users are encouraged to review the privacy policies of any third-party websites they visit.

14.1 Buildgear's products and services are not directed toward children under the age of eighteen (18).

14.2 Buildgear does not knowingly collect personal information from children.

14.3 Where Buildgear becomes aware that personal information relating to a child has been collected without appropriate legal basis, reasonable steps shall be taken to delete such information.

15.1 Certain service providers used by Buildgear may process information outside Nigeria.

15.2 Where personal information is transferred internationally, Buildgear shall take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable law.

16.1 Nothing in this Privacy Policy excludes liability that cannot lawfully be excluded.

16.2 To the fullest extent permitted by law, Buildgear shall not be liable for indirect, incidental, consequential or special losses arising from unauthorised access to personal information caused by circumstances beyond Buildgear's reasonable control.

17.1 Buildgear reserves the right to amend this Privacy Policy from time to time.

17.2 Updated versions shall become effective upon publication on the website.

17.3 Continued use of Buildgear's services following publication of amendments shall constitute acceptance of the revised Privacy Policy.

If any provision of this Privacy Policy is determined by a court of competent jurisdiction or other competent authority to be unlawful, invalid or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.